Health First, a fully integrated health system in Central Florida, struggled with a variety of challenges at the front-end of the revenue cycle. Up-front collections were on the low side, registration and eligibility errors had to be manually corrected downstream, and employees handling front patient access did not know if they were receiving accurate information, to name a few.
The Health First quality assurance team needed a way to empower the Patient Access team to easily capture accurate and timely data, engage patients, and improve point-of-service collections.
With the help of RelayClearance Plus and AhiQa, Health First implemented a unique approach that emphasized employee accountability for registration accuracy, clean claims, and increased collections.
Here are a few of the results, described in detail in this RelayHealth Financial Case Study:
- Up-front collections increased over 45%
- A/R days dropped by 18%
- Immediate visibility into potential registration errors
- Higher employee engagement