Credible, Defensible Estimates

Believe it or not, patients actually notice and care about the billing process. A recent survey found the higher a patient’s satisfaction with the billing process was, the higher their overall satisfaction with the hospital and the clinical treatment received.

Credible, Defensible Estimates explains why hospitals should help patients gain a realistic expectation about their financial responsibility up front, and how to make that happen on a consistent, reliable basis.

The white paper also describes Change Healthcare’s Estimation Maturity Model (EMM) for creating estimates.

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