Health First Improves Front-End Revenue Cycle Processes, Employee Engagement

Health First Improves Front-End Revenue Cycle Processes, Employee Engagement

  • March 13, 2017

Health First, a fully integrated health system in Central Florida, struggled with a variety of challenges at the front-end of the revenue cycle. Up-front collections were on the low side, registration and eligibility errors had to be manually corrected downstream, and employees handling front patient¬†access did not know if they were receiving accurate information, to name a few. The Health First quality assurance team needed a way to empower the Patient Access team to easily capture accurate and timely data, engage patients, and improve point-of-service collections. With the help of RelayClearance Plus and AhiQa, Health First implemented a unique approach…

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